Refund policy

Returns & Refunds

We want you to be happy with your FlyTrap purchase.

30-Day Returns

If you've changed your mind, you can request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, your item must be unused, in its original condition and returned with its original packaging.

To request a return, contact support@flytrap.co.nz with your order number.

Damaged or Faulty Products

If your FlyTrap arrives damaged, defective or incorrect, please contact us with your order number and a description of the issue.

Photos can help us resolve your request faster.

We'll arrange an appropriate repair, replacement or refund in accordance with applicable consumer laws.

Refunds

Once your eligible return has been received and assessed, we'll process your refund to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

Where a product is faulty or incorrect, we'll cover reasonable return costs where required by law.

Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Australian Consumer Law.

Contact

For returns or refund enquiries, email support@flytrap.co.nz.

Important: The 30-day limit applies only to voluntary change-of-mind returns. You cannot impose that deadline on customers exercising their legal rights over faulty products. Both NZ and Australian consumer laws protect those rights.